Not normal floor mats, but living mats. So that you feel at home.
How long does the delivery take?
After receipt of the order it takes approx. 1-3 days until the goods are ready for dispatch and handed over to the shipping service provider. This usually delivers within 1-3 additional days. This depends on the place of delivery.
Do I have to register?
You can also place an order without registering. So you do not open a customer account.
How long can I cancel the contract?
As a consumer, you have a fourteen-day right of withdrawal. Entrepreneurs have no right of withdrawal.
When does my order become binding?
On the page "Shopping cart" your order will be displayed again. You can change the contents of the shopping cart at any time before completing your order by removing or adding products to the shopping cart. You can also cancel the process at any...
How do I place an order?
If you find a mat that you like, you can select it by clicking on the "IN THE SHOPPING CART" add to your shopping cart. You can view all items in your shopping cart at any time by clicking on the shopping cart icon in the top right-hand corner....
Which languages are available for the conclusion of the contract?
We currently offer our website in German. This language is available for the conclusion of the contract.
Which payment methods are accepted?
We accept the following payment methods:-Paypal-Credit card (via PayPal)-PrepaymentSelect your preferred payment method in the shopping cart and follow the instructions to pay.
How can I cancel my order?
Cancellation of an orderWe are convinced that you will be delighted with our products and their quality. However, if something does not meet your expectations, you have the option of canceling your order.How can I cancel my order?You can cancel...
What are the details of the right of withdrawal?
You can find detailed information on the right of withdrawal in our GTCs or directly in the withdrawal policy.
Can I change an order after I have confirmed it?
If, after the order has been bindingly transmitted to us, you realize that you want to change the address, personal data or order details, we are there for you. Please send us an e-mail with your request to shop@efia.de (Mon-Fri 09 am - 4 pm,...
How high are the shipping costs?
We do not charge shipping costs for deliveries within Germany. Return shipping is also free of charge. This is not linked to a minimum order value, the.h. You only pay the price shown in the store including the statutory VAT.
What should I do if a consignment goes missing?
In the rather unusual case that you miss the shipment even though the enlivery time has expired, please send us an e-mail to shop@efia.en. We will then try to help you as best we can.
Which logistics partner is used for shipping?
We will ship your order by GLS, TNT/FEDEX or DHL within Germany. Your mat will then be conveniently delivered to your home.
How do I return an item?
In the event that you discover after purchase that the item does not fit or you do not like it, you can return the item to us within 14 days without giving any reason. If you are not sure what to do, simply send us an e-mail to shop@efia.en. We...